Watersidewest

How RealtimeCRM saves Watersidewest time, money and stress

Company Watersidewest
Industry Publishing
Headquarters Hampshire, UK
Employees 6
RealtimeCRM users 1

Watersidewest produces bespoke lifestyle magazines that are independently published covering entertainment, sport and other local content. The magazines cover a wide variety of locations from small coastal resort towns to London itself. With over 40 years of publishing experience, Watersidewest provides local franchisees with the support they need in design, content and advertising to become sustainable fixtures of their communities.

Maurice Snowdon, Director of Watersidewest, shares his experience with RealtimeCRM, and how it contrasts with previous solutions he had tried.

Before RealtimeCRM there was Salesforce and Act!

Maurice and his team had previously tried many different applications to manage their business, such as Salesforce and Act!, but nothing they tried fit them as they needed, and often came with a high price.

A common complaint was that they found themselves tied to long, expensive contracts which promised much, but disappointed in service. With Salesforce they found the application complex and clunky to use. With Act! they had many technical issues, such as long downtimes after an upgrade, problems integrating with Outlook and Linkedin, and the Act! desktop client being resource intensive and causing slowdowns.

They would have left Act! sooner, but were prevented by a lengthy contract. Although unhappy with the product, sunk costs and familiarity kept them hooked, but it was not an ideal situation and Maurice was looking for an alternative that was more cost effective, simpler and reliable.

Getting the reliability and support they need

Maurice signed up for RealtimeCRM. The price point was attractive but even more so the fact that he wasn't tied to a long term contract. Better still, with no hidden extras or catches he knew what he was paying for. With Act! he was used to paying for customization and extra features, so enjoyed the unlimited free trial of RealtimeCRM.

Scheduler in action

With access to the full system and everything included at one price, he had confidence to move forward. There were no extra charges for integrations such as VoIP which enables dialing contacts out of RealtimeCRM itself which Maurice loves. It's convenient, simple and saves time.

The team love how simple the system is to use. It doesn't require a massive investment of time upfront to get to grips with it, and certain tasks are done by RealtimeCRM itself. For example, he now just takes photos of any business cards he recieves from potential clients and RealtimeCRM does the hard work of creating a new contact record.

“RealtimeCRM is easy to learn and I get super support from real people. If you want to run a fast & effective business, avoid excess costs and getting locked into contracts, then RealtimeCRM is the number one solution for you”

Plus any questions he has no matter how small are answered promptly by RealtimeCRM's developers who take the time to understand his needs and provide a solution that really fits. It's a big change from previously having to just work around issues that would crop up whereas now Maurice feels listened to and that the team at RealtimeCRM are doing their best to solve any problems and keep him up to date so he doesn't feel forgotten or taken for granted.

Their favourite RealtimeCRM features

  • Business card reader
  • VoIP integration
  • Great user support

What are others saying?

RealtimeCRM is the best CRM system I have used and we are very pleased with it

David, Director, Healthcare

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Great features for everyone

  • Modern and easy to use
  • Support from the people who make it
  • No installation necessary
  • Simple user based pricing
  • Free trial
  • No long term contracts
  • Daily backups
  • Always-on, bank-grade SSL security
  • Unlimited records
  • Team Chat
  • Works in all modern browsers
  • Mobile view for iPhone & Android
  • Powerful search & filters
  • Export to Word / Excel
  • Import from any CSV
  • Integrates with Xero for finance
  • Links to MailChimp for email
  • Connects to various VOIP providers