A Company or Contact record is not showing on the map
If you are unable to see a Contact or Company record in the Map view you will need to update their address in their record. By updating the address in the record RealtimeCRM will try to find it again on the Map.
How to update the Contact or Company’s address
In this example the Company ‘Cambridge Software Ltd’ does not appear in Map view, so we will go through to its record and update its address.
- Click on the Companies panel and then from the list select the relevant record in this case ‘Cambridge Software’
- Once inside the record click ‘edit’ on the ‘company details’ box
- The ‘Edit company details’ dialog box should open and then click Search for a different address
- Now enter the address and click Update
- The address should now be saved and you can click on the Maps panel to check that the record now appears on the map